Privacy Policy

Welcome to Discoverocco! We value your trust and are committed to providing transparency in our operations and respecting your privacy. Please read our policy carefully to understand how we handle your information and transactions.

1. Who We Are

Discoverocco is an online travel marketplace dedicated to connecting travelers with authentic Moroccan experiences. We specialize in curated tours, Sahara adventures, and cultural journeys across Morocco. Our platform facilitates secure bookings with local travel agencies and ensures transparency in every transaction.

2. How We Work

Our role as an intermediary ensures smooth coordination between travelers and local service providers. Here’s how it works:
You browse and select tours or packages on our website.
Once payment is made, we verify and confirm your booking.
We send your information to the local travel agency to finalize the arrangements.
Enjoy your trip, and we remain available for assistance if needed.

3. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience, analyze website traffic, and personalize content. Cookies help us remember your preferences and deliver relevant recommendations. You can adjust your cookie settings in your browser at any time.

4. Is My Data Safe?

Yes, safeguarding your data is our top priority. All sensitive information, including payment details, is encrypted and processed through secure servers. We never share your personal data with third parties except to fulfill booking requirements. You have the right to:
Access your data.
Request corrections.
Ask for data deletion or opt-out of communications.
For data-related inquiries, contact us at contact@discoverocco.com.

5. Booking Confirmation

Booking confirmation is a crucial step in ensuring your travel plans are secure and transparent. To confirm your booking, you must email a screenshot of your payment to contact@discoverocco.com. This step is essential for:
Customer Safety: Ensuring you are not scammed by us or the local agency responsible for your tour.
Proof for Us: Providing evidence in case a local agency fails to honor the agreement, protecting both parties involved.
This confirmation process guarantees reliability and protects your interests as well as ours.

6. Canceling Your Booking

You can cancel your booking at any time. Cancellations made 24 hours prior to the tour date are eligible for a full refund, while cancellations within 48 hours may incur a fee. Refunds will be processed within 24 to 48 hours after we receive and verify your cancellation request. Please note that cancellation policies may vary depending on the service provider’s terms.

7. Payment Methods

We accept secure payments via Visa and Mastercard. Our platform ensures that all transactions are encrypted and processed through trusted payment gateways, providing a safe and seamless booking experience. Please ensure that the payment information provided is accurate to avoid delays in booking confirmation.

8. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and we encourage you to review it regularly for updates.

9.Your Rights as a User

As per applicable data protection laws (e.g., GDPR), you have the right to:
Access your data.
Correct any inaccuracies.
Request data deletion.
Withdraw consent for data usage at any time.
To exercise these rights, contact us at serviceclient@discoverocco.com